V88 Privacy Policy

V88 (https://v88.st) is a trusted online gaming and betting platform for members in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy clearly explains what information v88 collects, why we collect it, and how it is kept secure. Please read the full policy carefully before using the platform.

1 What Information We Collect

When you register and use the v88 platform, we may collect the following types of information. There is a clear reason behind each piece of data we collect, and we never request anything unnecessary.

2 How your data is used

Data collected is used solely for the purposes listed below. v88 never sells or transfers your data to third parties for commercial purposes.

• To verify your identity for account creation and management.
• Processing deposits, withdrawals, and transactions.
• To provide customer support and resolve issues.
• Preventing fraud, money laundering, and illegal activity.
• To personalize and improve your gaming experience.
• Sending relevant promotions and bonus offers (subject to your consent).
• To fulfill legal obligations and prepare reports for regulatory authorities.
• Ensuring the security and performance of the platform.

3 How long your data is retained

V88 does not retain your information longer than necessary. All data is stored securely while your account is active. After account closure, certain information may be kept for a defined period to meet legal requirements.

• Account information: retained for up to 5 years after account closure.
• Transaction records: retained for up to 7 years in accordance with financial regulations.
• KYC documents: retained for up to 5 years after account closure.
• Log and device data: retained for up to 2 years.
• Marketing data: deleted immediately upon your opt-out.

4 Cookie Policy

The v88 website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help remember your preferences.

• Essential cookies: Essential for login sessions and security; these cannot be disabled.
• Functional Cookies: To remember your language preference and personal settings.
• Analytics cookies: To understand which parts of the platform are used most.
• Marketing cookies: To show you relevant offers; you can turn this off at any time.

5 Data sharing with third parties

V88 may share your information with trusted parties in specific circumstances and only to the extent necessary. It is never sold for commercial purposes.

• Payment provider: Mobile banking services such as bKash, Nagad, and Rocket receive only the minimum data needed to process transactions.
• Game Providers: Third-party providers for Live Casino and slots receive limited session data.
• Legal Authorities: Information may be disclosed in response to a court order or legal requirement.
• Security analyst: Limited data is used for fraud detection and prevention.

6 Your Rights

As a v88 member, you have certain important rights over your personal data. Contact our customer support to exercise any of these rights.

• Right to Know: You can request to know what information we hold about you.
• Right to rectification: You can request that incorrect or outdated information be updated.
• Right to erasure: You can request that your data be deleted under certain conditions.
• Right to restrict processing: You can request that your data be used in a limited way in specific cases.
• Right to Opt Out: You can opt out of marketing communications.
• Right to portability: You can request your information in a readable, portable format.

7 Children's privacy

V88 is strictly for users aged 18 and above. We do not knowingly collect information from minors. If we become aware that a minor's data has been collected, it will be deleted immediately and the account will be closed.

• Age verification is in place at the time of registration.
• Proof of age may be requested for any account that raises suspicion.
• Parents or guardians can contact us regarding a minor's account.

8 Security measures

V88 uses industry-standard technology to protect your data. Our security team monitors systems around the clock to prevent unauthorized access or data breaches.

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Passwords are stored using bcrypt hashing — no one can read them directly.
• Two-Factor Authentication (2FA) is available.
• Servers undergo regular security audits.
• An automatic alert is sent when a suspicious login is detected.
• Data centers are operated in compliance with international security standards.

9 Changes to the Privacy Policy

V88 may update this Privacy Policy from time to time. For significant changes, you will be notified in advance through your registered contact details. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

• The "Last Updated" date at the top of this page is always kept current.
• Notice will be given 30 days before any major changes.
• You are advised to re-read this policy after any changes are made.

10 Contact & complaints

For any privacy-related questions, concerns, or complaints, please reach out to our dedicated support team. We are ready to assist you.

• Live chat: chat with us directly via the icon in the bottom-right corner of the website.
• Email: support@v88.st — receive a response within 24 hours.
• FAQ: Frequently Asked Questions Our FAQ Page See.